Refunds and Returns

Effective Date: April 2024

Thank you for shopping at Karel Caslavsky Online. I want you to be satisfied with your purchase. If you need to return a product, please review our Return Policy below.

1. Eligibility for Returns
   • To be eligible for a return, the product must be:
     • Unworn, unused, and in its original condition.
     • Clean and free from any marks or odours.
     • Returned with all original packaging and tags intact.
   • The return request must be initiated within 14 days after the delivery date.
2. Return Process
   • To initiate a return, please contact us at [insert contact email] with your order number and reason for return.
   • Our customer support team will provide you with further instructions on how to return the product.
3. Return Shipping
   • Customers are responsible for return shipping costs unless the product is defective or damaged upon receipt.
   • We recommend using a trackable shipping service and retaining proof of postage for your records.
4. Refund Process
   • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed to the original payment method within [insert number] business days.
5. Exchanges
   • We currently do not offer direct exchanges. If you need a different size or product, please follow the return process for a refund and place a new order.
6. Exceptions
   • Certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged.
7. Contact Information
   • For return inquiries or assistance, please contact me at info@karelcaslavsky.com.